SAP-CRM

 

 

 

FACULTY : JAGEN

 

24HOURS LAB/UNLIMITED WI-FI/FREE INSTALLATION

DURATION: 40HRS

 

DEMO DATE:


 

Intoduction to SAP CRM

 

1. CR 100- Base Customization

·                     CRM  Server technology and User Interface

·                     Business partner

·                     Organizational Management

·                     Territory Management

·                     Product Master

·                     Transactional Processing

·                     Activity Management

·                     Partner Processing

·                     Actions

2. CR 300- Sales

·                     Basics

·                     Pricing

·                     Sales Cycle

·                     Oppertunity Management

·                     Copying Control

3. CR 600- Marketing

·                     Marketing Plan & Canpaign Management

·                     Personalized Mail Forms

·                     Segmentation

·                     External list Managment

·                     Lead Management

4. CR 700- Service

·                     Installed Base & Individual Objects

·                     Service Agreement and Contract

·                     Service Order Management

·                     Complaints and Returns

·                     In-House Repair

·                     Warrenty Claims

·                     Case Management

6. CR 410- IC Web Client

·                     Agent Functions

·                     Webclient Profile

·                     Navigation Bar

·                     Transaction Launcher

·                     IC service

7. CRM 2007 Overview